Formal and Informal Communication in an Organization

Question 3 A) Briefly explain the formal communication channels and spontaneous communication channels? * Communication channels Messages are transmitted through channels of communication channels as discussed. * Formal communication channels, follows the chain of command and is recognized as official. One way to view formal communication within organizations. * Vertical communication is the flow of information both up and down the chain of command. It involves an exchange of messages between two or more levels in the organization. When top-level managers make decisions, create strategic plans, convey directions, and so forth, they are often communicating downward. Downward communication flows from individuals in†¦show more content†¦Managers need to act on feedback from subordinates and get back to the individuals who sent it if only to indicate that the suggestion cannot be carried out or that progress is being made about the problem or suggestion. The track record on effectively communicating upward is not especially positive. Even for managers, on average, less than 15% of their communications is to their supervisors. Also, when managers communicate upward, their conversatio ns tend to be shorter than discussions with peers, and they often highlight their accomplishments’ and downplay their mistakes if the mistakes will be looked upon unfavorably. In addition, junior managers are not trained in nor do they seek needed information and pass it upward. As we discussed previously, a trusting relationship is almost a perquisite for effective communication. Trust cannot be mandated by policy or directives. It must be earned by the manager through credible behaviour and communication. Horizontal communication is the flow of information that occurs both within and between departments. Effective organizations encourage horizontal communication because it increases coordination, collaboration, and cooperation. 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